Privacy policy

AS Elme Messer Gaas

  • Registry Code: 10488333

  • Address: Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Kopli tn 103, 11712, Estonia

  • E-mail: info@elmemesser.ee

  • Website: gasbox.ee

GENERAL INFORMATION

AS Elme Messer Gaas ("Data Controller") is committed to protecting the privacy of its customers, partners and website visitors. This Privacy Policy explains how personal data is collected, used, stored and protected in accordance with Regulation (EU) 2016/679 (GDPR), the Estonian Personal Data Protection Act and other applicable legislation.

PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • First and last name;

  • Personal identification code where required by law or contract;

  • Date of birth where required;

  • E-mail address;

  • Telephone number;

  • Billing and delivery address;

  • Order history and purchased products;

  • Payment-related information;

  • Communication with customer service;

  • Website usage information;

  • IP address and technical information collected through cookies;

  • Any other information voluntarily provided by the customer.

PURPOSES AND LEGAL BASIS OF PROCESSING

Personal data is processed for the following purposes:

a) Performance of a contract:

  • processing orders;

  • delivering products;

  • providing customer support;

  • handling returns and complaints.

b) Compliance with legal obligations:

  • accounting requirements;

  • tax obligations;

  • responding to requests from public authorities.

c) Legitimate interests:

  • improving services and website functionality;

  • fraud prevention;

  • ensuring network and information security.

d) Consent (given separately for each purpose):

  • marketing communications and newsletters;

  • optional analytical, performance, and marketing cookies.

DATA RETENTION

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods include:

  • Accounting documents and related transaction data: 7 years from the end of the financial year related to the transaction (in accordance with the Estonian Accounting Act);

  • Purchase and order records: 7 years;

  • Customer correspondence and support requests: up to 3 years;

  • Marketing consent records: until consent is withdrawn;

  • Technical logs and website security records: up to 12 months.

Where legal obligations require longer retention, data will be stored accordingly.

SHARING OF PERSONAL DATA

Personal data may be shared with:

  • payment service providers, including AS SEB Pank and/or integrated payment gateway providers;

  • logistics and courier service providers;

  • accounting and auditing service providers;

  • IT and hosting service providers;

  • legal and regulatory authorities where required by law.

All processors are required to maintain appropriate confidentiality and security measures.

INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the European Economic Area, such transfers are carried out only where adequate safeguards are in place, including European Commission adequacy decisions or Standard Contractual Clauses.

COOKIES AND ANALYTICS

The website may use cookies and similar technologies to:

  • ensure proper website functionality (necessary cookies);

  • remember user preferences;

  • analyze website traffic and performance;

  • improve user experience.

Users can manage cookie preferences, provide separate consents, or withdraw consent at any time through the cookie consent management tool available on the website or via browser settings.

SECURITY OF PERSONAL DATA

AS Elme Messer Gaas applies appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss or destruction.

RIGHTS OF THE DATA SUBJECT

You have the right to:

  • access your personal data;

  • obtain information regarding processing;

  • request correction of inaccurate data;

  • request deletion of personal data where applicable;

  • restrict processing;

  • object to processing;

  • withdraw consent at any time;

  • receive personal data in a portable format;

  • lodge a complaint with the Estonian Data Protection Inspectorate.

CONTACT INFORMATION

For questions regarding personal data processing or to exercise your rights, please contact:AS Elme Messer GaasE-mail: info@elmemesser.ee

You also have the right to contact the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

  • Address: Tatari 39, 10134 Tallinn, Estonia

  • Website: www.aki.ee

CHANGES TO THIS POLICY

AS Elme Messer Gaas reserves the right to amend this Privacy Policy at any time. The latest version will always be available on gasbox.ee.

Privacy policy

AS Elme Messer Gaas

  • Registry Code: 10488333

  • Address: Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Kopli tn 103, 11712, Estonia

  • E-mail: info@elmemesser.ee

  • Website: gasbox.ee

GENERAL INFORMATION

AS Elme Messer Gaas ("Data Controller") is committed to protecting the privacy of its customers, partners and website visitors. This Privacy Policy explains how personal data is collected, used, stored and protected in accordance with Regulation (EU) 2016/679 (GDPR), the Estonian Personal Data Protection Act and other applicable legislation.

PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • First and last name;

  • Personal identification code where required by law or contract;

  • Date of birth where required;

  • E-mail address;

  • Telephone number;

  • Billing and delivery address;

  • Order history and purchased products;

  • Payment-related information;

  • Communication with customer service;

  • Website usage information;

  • IP address and technical information collected through cookies;

  • Any other information voluntarily provided by the customer.

PURPOSES AND LEGAL BASIS OF PROCESSING

Personal data is processed for the following purposes:

a) Performance of a contract:

  • processing orders;

  • delivering products;

  • providing customer support;

  • handling returns and complaints.

b) Compliance with legal obligations:

  • accounting requirements;

  • tax obligations;

  • responding to requests from public authorities.

c) Legitimate interests:

  • improving services and website functionality;

  • fraud prevention;

  • ensuring network and information security.

d) Consent (given separately for each purpose):

  • marketing communications and newsletters;

  • optional analytical, performance, and marketing cookies.

DATA RETENTION

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods include:

  • Accounting documents and related transaction data: 7 years from the end of the financial year related to the transaction (in accordance with the Estonian Accounting Act);

  • Purchase and order records: 7 years;

  • Customer correspondence and support requests: up to 3 years;

  • Marketing consent records: until consent is withdrawn;

  • Technical logs and website security records: up to 12 months.

Where legal obligations require longer retention, data will be stored accordingly.

SHARING OF PERSONAL DATA

Personal data may be shared with:

  • payment service providers, including AS SEB Pank and/or integrated payment gateway providers;

  • logistics and courier service providers;

  • accounting and auditing service providers;

  • IT and hosting service providers;

  • legal and regulatory authorities where required by law.

All processors are required to maintain appropriate confidentiality and security measures.

INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the European Economic Area, such transfers are carried out only where adequate safeguards are in place, including European Commission adequacy decisions or Standard Contractual Clauses.

COOKIES AND ANALYTICS

The website may use cookies and similar technologies to:

  • ensure proper website functionality (necessary cookies);

  • remember user preferences;

  • analyze website traffic and performance;

  • improve user experience.

Users can manage cookie preferences, provide separate consents, or withdraw consent at any time through the cookie consent management tool available on the website or via browser settings.

SECURITY OF PERSONAL DATA

AS Elme Messer Gaas applies appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss or destruction.

RIGHTS OF THE DATA SUBJECT

You have the right to:

  • access your personal data;

  • obtain information regarding processing;

  • request correction of inaccurate data;

  • request deletion of personal data where applicable;

  • restrict processing;

  • object to processing;

  • withdraw consent at any time;

  • receive personal data in a portable format;

  • lodge a complaint with the Estonian Data Protection Inspectorate.

CONTACT INFORMATION

For questions regarding personal data processing or to exercise your rights, please contact:AS Elme Messer GaasE-mail: info@elmemesser.ee

You also have the right to contact the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

  • Address: Tatari 39, 10134 Tallinn, Estonia

  • Website: www.aki.ee

CHANGES TO THIS POLICY

AS Elme Messer Gaas reserves the right to amend this Privacy Policy at any time. The latest version will always be available on gasbox.ee.